Hi Anne, Thank you for your feedback, it's always appreciated. With regard to 'accuracy', as I explained the reference to a/c was mistakenly made in the 'terms and conditions', not in the property description. I apologised and explained that the T&Cs were 'generic' and had been copied from another listing. They are now corrected. I would of course have refunded you if you were unhappy and I did offer the option of a different beach front property, that does have a/c.
I appreciate your suggestions with regard to bedding and linen, action will be taken - although feather pillows are not suitable for the tropics.
We like to give our guests privacy during their stay, whilst making sure they have options to contact us if required. There is a guest information book, this advises that all property related queries should be directed to the house manager - I am the booking agent. You had a conversation with the house manager and I am always available if required. All guests to Oratory are met on arrival by the housekeeper.
I hope that you enjoyed your stay and should you decide to return I would be very happy to welcome you back and negotiate a discount for you.