Such a shame that you had such a terrible time and never mentioned a single issue about the catalogue of disasters that was your stay. If you had brought up one or any of these issues we would have leapt into action to improve things for you, to relocate you within the property or perhaps even found you somewhere locally. However, you did not. You said nothing. This is particularly strange given the length of your stay and the number of times we checked in with you.
So when we showed you round, or perhaps when you passed us in the yard. Or when you came in for breakfast. Any or all of these times would have been appropriate. I also gave you my mobile number on arrival and said if you needed anything you must not hesitate and let us know.... you said nothing.
Tim even said you must come and tell us immediately if the group noise disturbed you. You did not say a word.
As you can see from our reviews we go to great lengths to ensure that people enjoy their stay with us and we will make sure that your feedback is turned into actions for the continual improving of our offering.
This is not a travel lodge, this is our lives. We are dedicated to showing people the best of Devon and do our very best to make this happen.
As we told you at check in, we lost Tim's Mum the week before your arrival and as I am sure the majority of people would understand, meant we were not on top form as hosts. This does not excuse us from controlling our dogs or our failures in boat vision, design and conversion, but it perhaps explains the broken communication in advance of your stay. If we had sent you photographs then would have seen the setup was not to your taste and gone elsewhere, to somewhere more in keeping with your preferences and expectations. So I hold my hands up and apologise for that.
In all honestly, we have had 9 families staying in the boat over the summer and several have re-booked for longer stays next summer. It has been really popular so we thought the design and construction was working well. We didn't think it needed the wood-burner in August and are installing it this week.
Once again thank you for your feedback. We will take it on board and make sure the dogs are kept under closer control. We will look at the boat layout and level of cleanliness. We will update our images and description to more accurately reflect the offering.
Sorry that your family holiday was a hideous nightmare from start to finish. That is not what we set out achieve and not what is reflected in our reviews.
All the best with your future holidays.