I appreciate your feedback Brianna. Yes, the location of the apartment is ideal for staying in downtown Palo Alto and yes, you can end up being next door to other guests who are louder and the noise travels through the walls. I, myself, am a very light sleeper and have to carry earplugs every time I travel, wether I'm staying at a hotel or another Airbnb. The cleanliness was a big concern for me. Unfortunately we had a guest who had stayed in the apartment for an extended period o time and obviously did not take good care of the apartment. Our cleaners are usually very good at spotting these issues and informing me to correct them. In this case they hadn't told me that the sofabed was stained. As you mentioned, as soon as you informed me we replaced the carpet, and put a new sleeper sofa in the apartment. Kitchen, bathroom, bedsheets, towels,, etc. had all been cleaned. The main problem was the rug and furniture that got dirty by the last guest. The bathroom is small, as you can tell from the photos. We provide the basic essentials, which do not include lotion. Most people like to use their own shampoo and lotion, and we only supply these for those who don't want to bring their own. We do have a hair dryer and iron. They are in the bedroom closet on the top shelf. You must have missed it. If you had asked, I could've told you where to find them, or if needed get another one. I am sorry that your experience was not as good as most of our other guests.