Dear Danae, we thank you for leaving us a comment on your experience.
But we have some things to contest, since your review is somewhat incorrect and inaccurate in our opinion.
We have been working in this field for many years, and the most important thing for us has always been to offer our guests the best experience possible. For this reason, we take great care of the moment of welcome, but also all that precedes it as the cleanliness of the rooms offered, the bathrooms and everything else. For these reasons we feel disappointed by your comment, in our opinion very inaccurate, and we want to clarify some points, for a question of transparency towards all our guests, past and future.
Danae has booked a double room, with private bathroom, for two people.
On the morning of the booking only her boyfriend arrived, and used the room and the BED all day long, resting or sleeping on it until Danae arrived in the evening. After only 5 minutes from her arrival, Danae asked us to change the sheets and towels, saying that they were dirty (easy to say after a whole day were used), at this point, while pointing out that everything smelled even with a very clean laundry, we changed the whole set: sheets, pillows and towels.
As for the bathroom, on their arrival still smelled clean everything, and if sometimes you can get some smell from the sewers, this unfortunately does not depend on us. It must be said, however, that everything has been refurbished, and kept in perfect order, and at EVERY change of guest, everything is cleaned and disinfected. (We are very fussy in this).
The kitchen is a common space made available for our guests, for quick meals, coffee, tea, etc ... is cleaned every morning, when guests go out. However, we ask the guests to respect others, cleaning up the spaces used, but it may happen that someone does not. In any case, in the morning we will keep everything in order.
Having clarified these points, we invite Danae, the next time you decide to leave a review, to be more precise, and to say even what once was done by us to satisfy your requests.
We also recommend, for those wishing to use the Airbnb platform, to understand the mechanisms and spirit of this community, where there are no 5-star hotel rooms, but rooms in private homes, or as in our case, real B & B. You choose Airbnb because you want to travel in a different way, having human relationships. You will find beautiful rooms, warm welcome and many tips of locals to fully experience the city, everything you will not find in a hotel!