I want to clarify that the building has a 24 /7 guard and it´s very safe, we have never me of any of my neighbors, have any safety issues, we all have a group and have fluent communication.
In your review you said the USD$40 was stolen from the apartment on Thursday, but you text me on Saturday letting me know that the USD$40 were missing that day from a purse inside the closet and told me "everyone knows the PIN number" I asked you, who is everyone? because only the maid and Jessica the property manager has it and you said the people who were here when arrived, but Jessica have already explained you that the two ladies inside the apartment was the cleaning ladies setting up the apartment because we let you check in one hour before check in time on Monday
You said in your review that on Friday you want to use the dress and you called me, but you called me on Sunday telling me that the dress was stolen from the closet and you asked me many times, "what are you gonna do about this", you told me your stay was perfect and love the apartment, and you don´t want to leave a bad review. I told you I have to investigate and the guard confirm that the maids, were out of town, no workers or staff enter the building. I taught maybe you lost your money and dress out of the building but dress ticket sent to airbnb was RETURNED to the store on February, you never bring it to Tulum. I have chats and calls to corroborate exact dates we discuss about this situation
Thank you for the pice of advice and I will put a safe inside the apartment