Response from Laura:
Just to give a general answer to some points described as negative: I never say "in case you steal something" but "just for security", is two different concepts and as I am new in Airbnb first wanted to understand how it works, considering that very often people have different approaches and behaviours. Secondly, I told you you can ask me everything, that means, you could have asked for towels! (Before you other guests told me they had towels, so this time i just waited to see if something would have come from you-but yes that is a good point, next time will leave them direct in the room). About the internet, I was giving you all the information (that is password and Wi-Fi name) I am sorry if it didn´t work, but again, I was completely at disposition for answering questions. In addition, you mentioned the apartment is not directly connected to the sbahn..maybe you just refer to the main entrance of sbahn Sonnenallee (that yes, it is two street away, though there is another one just after the supermarket, exactly in front of the house). Finally, I fee like point out that we were completely opened to let you guys leave your stuff here for the whole day, since you mentioned your flight would have been late at night. This is a way we tried to make you feel comfortable at our home and ready to help and support your requests to make your staying here as cozy as possible. Anyway, thanks to point out some aspects, we will improve to make our guests staying more comfortable.