Thank you for your review and we are pleased that you found the apartment clean and pleasant.
With regards to your check in details you received these on the same day you booked which was five days before your arrival. This information was sent to you via an automated email through your airbnb email account with our house rules and terms and conditions, you were also advised in that same communication that we required a mobile telephone number to confirm the key access details on the day of arrival.
It is unfortunate that you did not receive the details via your mobile phone, however when you did alert us that you had not received the details we resent them immediately to you via airbnb and a member of staff went immediately to the apartment within minutes to ensure that you had received the keys and were able to check in.
We do appreciate your feedback.
With very best wishes.