Ι am sorry you feel that way Marcy, after you returned back home. Since while you where here you seemed happy to both Pavlos and Irene that work in Sensyo home.
The size and amenities of Envision unit are in detailed written in both m2 & ft2 online while you placed your booking. And all 33 photos of the unit depict "Envision" unit in every possible detail.
Our beds have memory foam mattress and many guests praise them.
You arrived on Saturday for 3 nights stay. On Sunday, as written on the manual found in the unit, is the only day-off of out cleaning lady. On Monday she cleaned up thoroughly, a rather messy unit, and brought it back to normal, Tuesday was your check out.
In the email information send to you upon your booking it specifically says "Travel Light" and explains the weight factor up to 10-12kg per person and about the steps and cobblestone paths of the traditional village and Caldera aria generally, indicating even to bring comfortable shoes.
The email phrase clarifies "Just remember to travel light* & bring comfortable shoes as many steps and cobble stone paths are around the island. Optional carry luggage service available for check in & out, please let us know."
* light means a bag you can carry if you need to run to catch a bus :) that is 10-12kg normally.
That I believe also gives you an option of a porter to carry your luggage for you upon request.
The email had elevated (Hidden by Airbnb) map photos on the specific spot of our village indicating the big parking lot and where Sensyo home is that is walking distance 2 min away. Plus a step by step 1. - 2. - 3. directions on how to locate us easily, since we do not have addresses on the island.
In the unit there is a detailed house manual leaflet with all Santorini "Hot spots" Historical and more and "food map" indicating traditional Greek taverns around the island.
The day you checked in my friend Pavlos gave your daughter a welcome tour outside on the terrace for more than an hour with details and many informations about the island & she even took notes on her mobile about and didn't seem to need anything burster at the time.
Above all, anything at all you could contact me, messaged me or call directly 24/7. The "Welcome" email was re-send to you on the 24th of April and ever since, you haven't messaged me that you hadn't received it, nor send any other email regarding anything that you review here. All emails are coded for safety automatically by Airbnb and here I hide the number-letters second part of the email address for your privacy:
date:24 April 2018 at 21:25
subject:Welcome @ Sensyo Home in Santorini!
mailed-by: (Website hidden by Airbnb)
Regardless, we thank you for staying with us and wish you a wonderful summertime!