Dear Karina, thank you for your review and for all the pros.
1. You are the only people who complained about this. Other guests said the bed was very comfortable.
2. The local provider resolved this.
3. There are 2-3 ways to get to the beach and this was explained to you. One does not need to go down the steps all the way but just 20 steps or so and then turn into the street with hotels Romanov and Azimut. The apartment is on the second floor, which is easy to spot from the photos and that is why the view from the balcony is so beautiful.
4. Again, you are the only people who noticed this, see other reviews.
5. This was our good will. We are not obliged to change towels at all but did it for you.