Hello Phi, I hope you are well and your trip is excellent.
You have only booked a room in my house, the kitchen and bathroom in my house are common areas and that is why you should not leave personal hygiene items in the kitchen, since the kitchen is also for my use. The kitchen is for cooking, they do not even have toothbrushes, shoes or clothes.
Although I spend the day working, you can not assume that you're renting the whole apartment.
You did not tell me, during your arrival or during your stay, that you were going to use the washing machine, nor can you put clothes in a place where you have not indicated them.
Since your arrival I have been in constant communication with you. In our historic record of communications I wrote your first morning at home and and you told me that everything was in order.
You never told me that you had a problem with the refrigerator or you needed a place to keep clothes.
In the bathroom there is a carpet to get out of the shower, the white towel is for the use of hands and face. For this reason the towel is white and is next to the sink
Despite being the first guest with whom I have these kind of inconveniences in my more than a year and a half working with airbnb I was as objective and delicate as possible with their evaluation.
Remember that evaluations are different factors that are considered:
Arrival and quality.
I think in our case I communicate ever time with you, but you generalized me and qualified me as bad.
I reiterate my sincere apologies for all the inconveniences in your stay that may have originated from me.
I hope you continue to do well on your trip and fulfill all your expectations.
Greetings and god bless you...