When you made the reservation you sent me a message and you said to me that you have been in the same room before and that you like it very much! That means that you knew how it is the room. Also, I know that the room is not so big, but I do not think that the photos of the room that I have uploaded they are not showing the room as it really is. Furthermore, if some guests from the other rooms were making noise, you could have informed me through message from airbnb. I am renting rooms, I do not have a hotel, so there is not all the time somebody at the reception. Plus, I am one of the only Pension at Chania that I have reception around 7 hours per day. Finally, at the instructions that I gave you I told you that you have to open the heater for around 20 minutes in order to have hot water in the shower. Nobody of my guests until today had problems with hot water and as I checked it the heater is working well! Anyway, thank you for your comment!