Ideally located just 5 minutes walk from the famous Jemaa El Fna square and its souks, this traditional Moroccan house offers charm and authenticity in the heart of the Medina (old city) of Marrakech.
I booked our first night in Marrakesh at this riad as it looked the best on Airbnb. I have stayed before in 2 different riads with Airbnb and they were both such a nice experience, beautifully decorated and lovely but this one was simply a big disappointment. Charlotte was qui…
Response from Charlotte:
I'm sorry but I have to reply to these comments which are completely wrong ! Firstly about communication, from the begining and the first mail, this person communication style was led to predict that her objective was only to lower and lower the price of the only night she booked, by using argument on argument. All inappropriate. She has the same style in this comment above and she is bad faith. For example, she said the Riad was empty .She probably didn't pay attention to the 8 other guests we welcomed at the same day , during her stay . Tea mint is always prepared at our guesthouse and offer to all our customers (see the other comments on the website). We never "overprice" (as she comments ) the menu. All our prices are printed and transparent . I'm also shocked to read in her private comment that "the staff is laughing all day", ... Sorry but I prefer to have a happy team ! Money is not everything !
We had been travelling for a month and had many brilliant experiences staying in riads. Unfortunately this will be the first poor experience we had. It was lucky we had been in Marrakech a few days previous else we would have been completely stuck. We sent several messages reques…
Response from Charlotte:
I want to answer to your comments as this has been the first time since more than 10 years, that we receive such feedback. The name of the Riad doesn't appear on airbnb website, as they hide the address until the guest's confirmation. As soon as I received your booking, I sent you back a message with : the exact name,(the same on the door!), the address & all the phone numbers. I was connected in live to send you directions if necessary .I was told by you that you find the Riad by yourself ! Otherwise I would send you a map, as I have NO interest to lose my guests! The reason the housekeeper didn’t answer to your call , was because he was on his motorcycle and didn’t hear ! Regarding the team and specially the housekeeper, they have been there for years & years, they are very professional and I’m proud because they regularly win “staff” awards from international companies. I still trust them ! The breakfast is home-made by Aicha each day, with fresh coffee or tea, bread cooked by herself, home-made marmelade, fresh fruits and fresh orange juice. And additional items on request.
J'habite à Lyon en France où je profite tous les jours du typique et vivant quartier du Vieux Lyon. J'aime voyager, notamment au Maroc dans le Riad de ma famille : un havre de paix dans la superbe ville de Marrakech où nous recevons des touristes du monde entier, accueillis chal…
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