#1 on Tripadvisor in Cancun #B407

Apartment - Entire home/apt · Boulevard Kukulcan, Cancún, Quintana Roo, Mexico
Michelle

We are here 24/7 with skills learned over many years of providing service in 5 diamond Cancun hotels . We have quality remodeled rooms and service to make you believe you ARE getting much more than your money's worth .Tripadvisor reviewers made us #1

Your host, Michelle
31 Reviews
Response rate: 96%
Response time: within an hour

We are here 24/7 with skills learned over many years of providing service in 5 diamond Cancun hotels . We have quality remodeled rooms and service to make you believe you ARE getting much more than your money's worth .Tripadvisor reviewers made us #1

The Space

Welcome to Solymar Condo - we are full time RESIDENT OWNERS with 18 years experience living in Cancún and taking care of visitors .

OCEAN VIEW ~ ENTIRE PRIVATE APARTMENT ~ NEWLY REMODELED AUGUST 2013

We are 10 mins from CANCUN INT'L AIRPORT
We have a private driver who can pick you up and take you grocery shopping on arrival. She also organizes tours at discounted rates.

Our HOTEL ZONE location means you are close to malls and restaurants and are on a fabulous beach in a resort . No matter where you stay , each hotel is so wide that you will need to take the bus , no one is walking distance to everything .

Fortunately we have excellent buses that run constantly and for under a dollar.

We have a perfect beach ~ two pools ~ shop and laundry pick up service ~

This room is on the 3rd level and therefore larger than other Solymar rooms.

Two double beds
Amenity filled kitchen with four gas burners and oven
Dining table for four
Satellite tv with DVD player and remote
Balcony with chairs outside
Bathroom with shower
Valuables closet with key lock
Beach umbrella and two chairs in your closet.

The room is currently picking up FREE WIFI from the lobby a There is a wireless router you can access 24/7 in the nearby lobby and pool and we provide three different codes.

BOOK with us and you will have local hosts that are full time on site and can provide you with hospitality and quality as learned over 15 years working in this Cancun hotel zone.

Guest Access

Pool and beach and lobby store and free parking

Interaction with Guests

I live right here at the resort . I was a concierge at Mexicos top hotel for years - it was my job to know everything about customer service and Cancun :)

The Neighborhood

I love living between all the five star resorts

Getting around

So easy to take the bus - we do !!!! We have done it for 18 years . It's cheap , fast , convenient .
Free parking if you rent a car .
10 minutes from airport

Room type: Entire home/apt
Accommodates: 4
Bedrooms: 0
Bathrooms: 1
Beds: 2
Minimum Stay: 2 nights
Cleaning Fee: $15
Check In: 2:00 PM
Check Out: 12:00 PM (noon)
Country:
City:
Cancellation: Strict

Overall Guest Satisfaction

Accuracy
Communication
Cleanliness
Location
Check In
Value
  • El departamento cumplió con nuestras expectativas. Es realmente como se muestra en las fotografías; un lugar muy cómodo, limpio y de fácil acceso. No nos hizo falta nada durante nuestra estancia. Sin problemas (email hidden).

    May 2014
  • Great stay! I especially enjoyed the view and sounds of the ocean!! The property is a little further from the rest of the hustle and bustle (which was peaceful!)--it is also very easy to take buses into town. Michelle is an awesome and very responsive owner, thank you for a wonderful time!

    May 2014
  • I had a wonderful time here. The room is bright and clean, the beach is beautiful, and Michelle and Peter are friendly and attentive hosts. Would definitely recommend staying here!

    May 2014
    Michelle
    Response from Michelle:

    I'm so glad !!! You're a pleasure !!!!

    May 2014
  • Sad to say we had a very poor experience. We arrived with our children after a long trip, tired and weary. There was no-one there to meet us. After finally finding a representative of Michelle (she was on holiday), we were told our room had been double booked. We had to wait over an hour and a half, shown another room that was not adequate before we finally decided to find somewhere else to stay. We booked another hotel 5 minutes away, and Michele's representative offered to drive us there.....I thought this was a gesture of goodwill. She then said it would cost us 20US dollars to drive us there. My wife & children were upset and I had little option but to say yes. She said 20US is what a taxi would charge us. I later learnt that a taxi would
    not have even charged half that. After months of travelling and great Air B&B experience, this was by far the worse experience and a sad way to end our trip.

    May 2014
    Michelle
    Response from Michelle:

    I am sad to hear of the guests experience . It was a last minute booking I received the day I was flying home 20 hours straight and had no means of communication and was counting on my house sitter to be able to deal with it . I was told Sam arrived with FIVE people total and we do not rent a room with two beds to five , you must rent a second room and this is why my house sitter could not accommodate Sam as four people max is clearly noted in our description.

    May 2014
  • We truly enjoyed our stay at SolyMar. Although the building where the apartment is located is very dated, our room was clean, cold (good AC), spacious, and had a breathtaking view of the beach (identical to the description pic). Our host was very kind, even got us some beach towels and a toaster oven for our frozen pizza.

    The only complaints, if any, would be: 1) Location - SolyMar is located at the end of the hotel strip, and at least a 20 min bus ride from any type of shopping or local restaurants. Grocery shopping in town is easily a 40 minute ride, and that's if one catches the bus when locals aren't on their way to or from work. We were pretty exhausted after our trips into town. On the flip side, if you want to be away from the noise and more popular beaches near the hotel strip, then this is the place for you. Just be prepared to stock up on groceries, and cook while you are there.

    2) We had no WiFi in our room or pool side, although this was written in the description. The host told us they were experiencing problems with their provider. We were given a password to access the WiFi outside of the hosts front door, which was a bit uncomfortable in the hot hallway. Thankfully we truly were on vacation and didn't have a whole lot to look after, otherwise this would have been a great inconvenience.

    Overall this (email hidden) to stay for someone who is a fairly low maintenance traveler and doesn't require the frills of an all-inclusive resort while on their beach vacation. If a clean & spacious room, breathtaking views, and beautiful beach keeps you happy, then this is definitely the place for you.

    May 2014
    Michelle
    Response from Michelle:

    James we appreciated that you chose us - the number one recommended hosts on tripadvisor :) We want to just remind everyone that if you must go grocery shopping to get downtown it is 30 minutes if you go in the morning , there are going to be grocery stores opening in the hotel zone in the next year . There are other places closer to malls but at 300-500usd per night don't forget and they don't have kitchens to ease your costs . The majority of our rooms have free in room wifi (hotels in Cancun charge you a lot!) but the rooms that have free wifi are clearly noted in the room description and it's important that you chose what you need before you arrive :)

    May 2014
  • I have a great stay at Cancun!! Michelle is an awesome host and the place is lovely. It is really connected with every place on the zona hotelera de Cancún by the 24 hour bus line.

    April 2014
  • The room was great. Just as the pictures show! Great view, incredible beach a few metres away. We couldn't have been happier with our stay! Highly recommended.

    April 2014
  • It was amazing!:)

    March 2014
  • Michelle was the perfect host. Very professional, knowledgeable about the area..she gave us great tips on where to go(shopping, beaches, food etc..) The condo was clean and the location was unbeatable. I definitely recommend this location.

    March 2014
  • The apartament was as advertised. Nice view of sea and pool area. Bed very comfortable. Michelle was available on our arrival to help us get oriented. Nice beach.

    March 2014
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Languages
English, Español
School
Harry Ainlay Senior High, Grant MacEwan University
About
I love what I do here in Cancun and I have held the #1 position on Tripadvisor for the quality of my rooms and attention to my guests. I traded Canada for Cancun when I was 24 because I had a desire to never have to return to " reality" after vacation again. Mexico proved to (email hidden) to live. For ten years I worked in all the top luxury hotels in front end service and I learned so many things that can help you have a fabulous experience. I'm here full time, not an absentee owner. The desire to vacation never went away and we enjoy it more than ever. Every four months we head overseas to major world cities to open our minds and have new experiences .... and are always looking for ways to serve you better ~ we love what we do . Sincerely , Michelle
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Response Rate
96%
Response Time
within an hour
Calendar Updated
2 weeks ago
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