hello Mercedes, it would be really nice if you could have been honest and accurate in your review. You've received a full refund for 2 nights, free accommodation and the food (fresh fruits). As far as I know, you took it. Water problems you didn't experience (not in the pressure, not in the absence of hot water or in any other way). We were improving and changing pipes so there was no acute damage at the moment.
Your friend rescheduled her hairdresser not really lost her appointment. We couldn't get in touch of you almost 24h and when the lady who is working in the house gently asked you to read the messages, you've ignored it.
I was nothing but nice to you and we were even waiting at 10 pm at the ferry to drive you.
Can I control the higher power? No, certainly not. Did I do my best to resolve the situation - yes.
So to conclude:
1. fully refunded (you took it)
2. free accommodation (you took it)
3. taxi service (you took it)
Wish you all the best in the future.