In a small village next to the town of Labin, a perfectly peaceful, self-standing house with swimming pool. Large flowery garden, exceptional views of the valley, very sunny. Private parking, flat wi-fi internet, washing machine, TV. All amenities.
Free parking on premises
1 king bed
1 queen bed
1 sofa bed
No smoking, parties, or events
Check-in time is 4PM - 9PM and check out out by 10AM
Step-free access to the home’s entrance
Wide doorway to the home’s entrance
The host canceled this reservation 2 days before arrival. This is an automated posting.
Response from Dalibor:
Dear, I write to offer my sincerest apologies regarding today's situation. Airbnb contacted me a few minutes after our telephone conversation, to inform me that you wish your reservation with us cancelled. They have now cancelled it on my behalf. I just wish to explain that we were not at fault for what happened, in the sense that we did everything in our power to avoid this type of situation. We advertise on two portals, of which Airbnb is one. Each portal has its own calendar. These calendars are synced, and when a guest books on one portal the availability on the other portal is automatically closed. This time the system failed to do so, and the overbooking happened without us realising. This is the first time it happened and it took us very much by surprise. Airbnb also informed me that you are not interested in us finding alternative accommodation for you. I hope you will be able to find suitable accommodation and I sincerely hope your holiday proceeds as planned. As a token of good will, may I suggest that you contact us again for your next holiday and I will make sure you get a substantial discount on the accommodation with us. And, if you are coming to Istria, I would like to invite you and your family to dinner entirely at my expense. I understand that you and your family have been upset by the outcome of this situation, and that you probably underwent a large amount of stress. I hope you will accept my sincere apologies, and please get in touch if there is anything else I can do to help. Kind regards, Dalibor
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