This is not true. I do not know what kind of expectations Viktoria had. Most likely, this lovely girl thaught that she can pay 17$ or so and book 5 star hotel. The house is almost in the forest. It's weird when you're afraid of spiders and flies and still intentionally go to the forest on vacations. Incredible! The house was very clean and fit for the price which actually was paid. Of course, if the bathroom was in the upstairs and not in the garage, respectively the cost of renting would be different. If the firewood, branches etc are in the storage, why Viktoria thinks that it is not ok I do not get. Was there any firewood in her bedroom?! Of course, not. It is not even close to reality what Viktoria is saying. Sorry dear but it's not a hotel, it's a guesthouse where everything is supposed to be in normal condition not perfect and at the same time it's unreal to pay only couple of dollars. River is about 10 meters or less. I do not know why Viktoria thinks that it's far or who told her that the house is built on the river. Nobody can find such kind of info in the description. She is talking about the under ground, but honestly I do not what she means. Most likely, she has no idea what is an underground. Windows are quite normal. Possibly Viktoria was waiting for the windows with remote controller. It's September, in Georgia it's not hot anymore anywhere, but she still felt hot unfortunately (reason unknown). You do not need the special skills to find all necessary items, like towels. I see it was a big deal for Viktoria and her friends. Again, Viktoria thinks that it's possible in 21st century to get 5 star service and pay a little money. It does not make sense for me at all. I think problem is different. Lack of communication and misunderstanding ! She can't say a single word in English and for her the modest description of the house is kinda rocket science. She did not even ask me anything to double check the conditions of the house and now she is just blaming me without any excuse. Ridiculous!