This isn't an accurate or honest review and there are over positive 80 reviews that would indicate this one review is not a representation of Charming Louisville Home. The guest initially wanted to cancel one month prior to the reservation. Per the cancellation policy, I explained if he did cancel, and the dates were re-booked, an additional refund over the required 50% would be applied. The guest never attempted to contact myself or Airbnb when the "keypad code didn't work." I immediately called the guest when they asked for a full refund the night of check-in. Airbnb also reached out to the guest. THE GUEST NEVER RESPONDED TO AIRBNB OR MYSELF WHEN WE REACHED OUT TO HELP THEM WITH THE CHECK-IN PROCESS.
No guest has ever had any difficulties with check-in or a keypad code.
In regards to the neighborhood, I have lived there over 6 years and I've never felt unsafe or had any problems with criminal activity. It is an urban neighborhood, so the street does have some foot traffic and noise as any home in the city does. Do not let this dishonest, inaccurate review skew your decision making process. Read any of the other 80+ reviews and please feel free to contact me for clarification on any questions or concerns you may have.