thank you Megan for your nice review
I'm sorry you were cold, just call me and I would have explained how to increase the temperature! also because it is a very warm house in winter and the system to increase or lower the temperature is with a very simple mechanism, rotate the arrow and choose the temperature .. today I went to the apartment and I saw that the thermostat had been put at 15 ° (so it was cold for strength), the thermostat is near the front door and just turn it and put it at 20 ° or more to your liking. Usually being a very simple system we never had any problems with guests. As for the person who welcomed you, I do not understand what the problem was, whether it was Silvia, my nephew or Giancarlo, my trusted collaborator, depends only on the time you check in. Among other things, when you have locked yourself out of the door, leaving the keys inside, I remind you that he has come back to open the door for you..