I appreciate that Kristie left us a review but there are a few things that are inaccurate. Kristie assumed otherwise, but this is my family’s personal cabin; my wife and I bought it in 2013.
Regarding the internet- I immediately responded to her question about the internet, and it was resolved right away. I'm not sure why she indicated I never responded. This is simply not true.
Regarding pets- we’ve never allowed them. Kristie booked, then asked if she could bring her pets. We don't allow them, so her request was denied. She plead with me, as a fellow Superhost, and I felt bad for her, but this is a pet-free property. We offered to relocate her reservation to another, equally nice, pet friendly property we manage. She refused without providing a reason.
Regarding the RV- she never made a request to bring one. If she had, I would have approved it.
I'm glad that Kristie's family had a nice time in McCall at Brookdale Lodge. I can't help but feel that she fabricated the unfavorable portions of her review because we denied her request to bring her dogs.
Jon Frost (Owner of Brookdale Lodge in McCall and Frost Property Management in Donnelly, a family owned and operated company)