Entire home/apt
6 Guests
2 Bedrooms
3 Beds

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$255
Per Night
Per Month

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About this listing

Edit Summary

With Airbnb, you can find unique accommodations in people's homes—from houses and apartments, to tree houses and igloos. The listing details below explain what you'll find in this space. If you have any questions, you can contact the host directly.

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The Space
Property type: House
Bedrooms: 2
Bathrooms: 2
Beds: 3
Check In: 5:00 PM
Check Out: 11:00 AM

Amenities

Prices
Extra people: No Charge
Cleaning Fee: $160
Security Deposit: $500
Weekly Price: $1530 /week
Cancellation: Strict

Description

House Rules

Safety Features
None
Smoke Detector
Carbon Monoxide Detector
First Aid Kit
Safety Card
Fire Extinguisher

Availability
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8 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
July 2015
Star
Response from Star:

As a host, we hate ever having to leave a negative comment about our usually wonderful guests, but we were very surprised by Chris' behavior. The day after Chris arrived, we received this message:

"We noticed a note that said the couch bed is no longer working, and to use the aero bed in storage for the 5/6th family member. I also see the listing is now updated noting the aero bed and not the couch bed, something that was *not* previously written. We also weren't notified of the switch before arriving! Given that we've spent close to $2,000 for our stay, that's unacceptable! What can you do for a replacement third bed this week? Finally, before confirming our reservation I had a very direct question about the internet speed. Star said, '... it was 40-60M download speed... These are very attentive homeowners who take great care of the place and provide good amenities.' Upon checking this evening the internet maxes out at 20M download."


After receiving Chris' email, we explained that the Airbnb ad was unchanged; the sofa-bed had been inoperable long before we started advertising on Airbnb, and that it's always been advertised with an aerobed. We also told him that during the homeowner's experience at the house, the owner got 40-60Mps during his last stay (which Chris conveniently omitted from his quote). We explained that it's impossible to guarantee a specific speed for a guest as there are so many factors involved such as the distance to the router (speed slows as the WiFi signal gets weaker), radio interference, device being used, etc. After our reply we didn't hear from Chris again during his stay.


After Chris' departure, we received a request via Airbnb for a $500 refund for slow internet and cleaning issues that contained pictures of a scuffed floor, the end of a shower curtain rod, a skylight, and a couple of other insignificant items that wouldn't have impacted his stay. Chris didn't contact us about any cleaning issues during his stay nor did he respond to our response to his email about the WiFi. The house was cleaned by an independent contractor and inspected by one of our staff prior to his arrival. If the issues Chris deemed were so serious ($500 worth of issues), it's perplexing why he wouldn't contact us to receive assistance, but rather wait until he checked out to file a dispute demanding a refund.

July 2015

May 2015

March 2015

November 2014

November 2014

October 2014

January 2014

This host has 154 reviews for other properties.

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About the Host, Star

Star
US
Member since December 2012
Response rate: 89% (past 30 days)
Response time: within a few hours

Trust

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