This Guest violated multiple house rules and terms of the Rental Agreement. He did not communicate his arrival information, and arrived after the check in window. Although I was out of the country at the time, the lockbox code was provided to this guest by 10 PM on the check in day, just a couple hours after he arrived. He was instructed to call before accessing the house so I could provide him information about how to turn off the alarm. He did not do that. Instead, about 12 hours later--with no communication--he just went into the house. I had to call him.
It just got worse from there. The reservation was for 2 people, with clear rules against any unauthorized guests. Colin ignored those also, and had at least 4 EXTRA people staying at the house. One of them woke me up at 2 AM when he repeatedly rang the Ring Doorbell, because he was locked out. [Yes, there is a Ring doorbell and external security cameras at the house, but audio on the ring doorbell is only on when someone rings the doorbell--fully disclosed in the listing information.] Colin never responded to my question about this.
Then, on the last night, they had a party at the house until 3 am, which was also against the rules, violated City Code, and disturbed my neighbors.
When I asked Colin to pay the fees he agreed to pay for these violations, he refused and wrote this review.
Clearly this is someone who has no respect for other peoples' property, the terms he voluntarily agrees to, and also takes no responsibility for his actions.
I have been a host here for almost 5 years. Have never had such a multitude of problems with a guest on just a 4 night stay. Total nightmare. Absolutely do NOT recommend Colin as a guest.