Great check-in experience100% of recent guests gave this home’s check-in process a 5-star rating.
Self check-inYou can easily check in with the doorman.
Indoor fireplaceThis is one of few homes in this area that has this feature.
Cozy bachelor basement apartment with its own entrance. The apartment comes with a complete kitchen, dining space, sitting area, a double bed and a futon. Right in downtown Richmond Hill. Minutes to viva, go station and a lot of shopping.
Free parking on premises
Laptop friendly workspace
Not suitable for pets
No parties or events
Not safe or suitable for children (0-12 years)
Check-in is anytime after 3PM
Check out by 11AM
Self check-in with building staff
The check-in itself was easy and communication was good. The place itself is seemingly still under construction. Once you enter you are welcomed by a a cloud of musty and moldy smell. The linens themselves felt moist from all of the moisture sitting in the air. The pillow was as …
Response from Weiying:
We would like to thank Peter for his review. Peter booked this place for a about a week but the first night he checked in, he was requesting for cancelling the rest of the trip, giving less than 24 hr notice. There was no communication about why he wanted to cancel but we gave full refund. We believe if he had communicated the problems he described could have been resolved. It was raining a lot before he checked in and since it is a basement unit it might be humid and a musty. We provide a dehumidifier that gas can use to get rid of moist. Recruiter gave up different pillow if the guest requests. Finally, we are dedicated to provide budget private space for guests Instead of charging over $100. However, if guests expect five-star hotel environment, it is something we cannot provide. Thank you.
Response rate: 97%
Response time: within a few hours
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