As evidenced by our prior reviews, we strive to always provide excellent accommodations for our guests.
We are disappointed to hear you had challenges with the temperature. When you mentioned that it was hot in the room, we offered to help, but you indicated that the room "felt cool now". You did not express any concerns about the temperature after the first night. We took a reading after you left, which indicated the room was 70 degrees with 55% humidity. However, we have replaced the fan and dehumidifier with a window A/C unit that will allow our guests to better control the temperature to their liking.
We were not aware that you were having issues with bugs during your stay. Our pest control company had come out for a regularly scheduled visit about two weeks prior to your stay and there was not an issue at that time. We called them back out immediately upon seeing your review. We were told that the gnats you encountered during your stay were likely attracted by food and could have been brought in during your visit. Our exterminator came out the same day and eradicated the bugs.
Thank you for the feedback and the overall positive rating. We hope you will choose to stay with us again if you find yourself back in Greensboro.
Caleb and Jenny