Thank you for the feedback Mitzi. Glad to know you liked us as host, we're unpleasantly surprised to read the complaints about the apartment, since you have never told us anything, you haven't reported any issues. You payd the right amount in high season. All the buildings are old in the old Firenze. People who rent apartments in the city centre should be aware of it. The floor will be renovated soon. It's old, clean but old. The soap and the shampoo we provide are not bad quality at all, sorry. They are the same toiletries that hotels provide. We do not agree with your statements, but thanks for sharing your opinion with us. Take care!