Hi! I will not respond much to your negative review that seems more like a personal attack, as I have stated my point on your page review.
Just to clarify certain points that I have not mentioned in my review for you. The kitchen gas is not broken, it is originally not for guest usage. ONLY light cooking (include microwave, rice cooker & water boiler) are available. This has also been mentioned on my listing rules but I'm not surprise that you are not aware of it, since you did not even bother reading the rules.
This guest booked a room meant for 3 people but came with 5 instead. When requested to pay the penalty for bringing additional guests without giving prior notice, which has AGAIN been stated on my listing rule, she was upset and claimed that she did not read the rules & that I was being unreasonable and was attempting to scam her.
So far, I have never had much issue with any other guests that I have hosted before. Considering more of the positive reviews I have received so far, I would rather let the other guest decide on their perspectives.