I would like to thank you for feedback. Not that I like it. It is totally misleading and unfair but being an hotelier for many years now, I always take into account every comment to enhance my guests’ experience, whether at work or at home.
I will fix every single point that I can: mosquito net, fan with noise, hook for towels, do not accept anymore family with small child...
Let me add some precision to the honest traveller:
You booked at my place the 5th of October and ask for a baby bed the 20th of November. We have tried our best to get one (as promised), only found a small bed but we let you know. No one forced you to stayed in our home knowing this and you were still on time to cancel your booking without any penalty…
I understand having a child complicated everything. For instance distances seem twice as long as what they actually are. But please do not mislead travelers. We are not at fault. You can check the distance on (Hidden by Airbnb) map if you do not believe me…
I am sorry I did not know the beach in front of our house was still under construction but it is only a part of the beach you can easily access the one in Coin de mire (2min on the right) or the more exclusive and beautiful ones between ours and Pereybere...(By the way I do not understand why you will go to Pereybere by the road when you have an amazing route through the beach. Again totally up to you but please do not take us responsible).
Regarding the Internet please refer to the section equipment. It is clearly stated that we do not have Internet at home...
If you needed more than one towel per person I am surprised you did not ask my dad…as you said yourself he is really helpful and you could have simply ask for more towels...we have plenty!
I am surprised also you did not find any vegetables or fruits since I always buy my bananas in the shop nearby. Anyway it could happen sometime but as we say to all our guests, these are two BASIC shops in a radius of 500m and my dad can take you to the biggest supermarket of the north region in Grand Bay (5min by car). I think we offer a really good alternative in this case.
So to put it in a nutshell, I think you were expecting the equipment of a 3/4-star hotel but were not willing to add the extra dollar. Your comments are really unfair. You cannot expect to pay only 26€/night for three people on the most busy period of the year for a entire apartment well located knowing all we have to offer then be surprised that we do not have Internet or a baby bed when it is clearly stated. I take great pride of being 100% transparent from the very beginning and the most affordable place. All our equipment are listed and we are more than happy to enhance our guests ‘experience.
We would love of course to modernize the entire apartment but we won’t be able to remain the most affordable apartment on Airbnb. For this price you can however expect to find a nice room. We prefer meeting more interesting people and honestly the apartment is more than enough to spend nice holiday.
Except for your family we never had bad experience and for that I would like to sincerely apologize.
I wish you a happy new year and hope you will come back to our beautiful island.