Oh Ashely it sounds like your expectations were not met and that is of course not our intention either - and for that we are very sorry. All your feedback is appreciated and valued, so thank you for taking time too share it, and i hope you will accept my points as some explanation. I have now issued a significant refund in hope that you may feel better about this experience. But i also get that you are not writing this for a refund.
Firstly, your booking of Star House and it's being used for AirBnB is rare, it is usually my private house, and was only available for your booking as i have been in London during your stay at this peak in season. i.e. it is not available to book now or rest of season. I find it very comfy, but i understand that it may feel less part of the Beach House experience. Below is written in absence of my being there during your stay. But i feel i should get back to your points:
Re. Taxi driver was not waiting as instructed. After letting us down on this occasion he will not be given work in future. Such learnings come with working in such a developing country, but clearly not a great start for which apologies were sent at the time.
On value - You booked 4 person accommodation for your couple, it's price is based on the 2 double beds it has. It's a house for 4 friends,/2 couples - you did choose that when you booked and were sent this message, which we didn't follow up: "I have tried to amend your booking to another space in Beach House as it is 2 of you. But cannot get 'the system' to accept it. Anyhow if you can see Beach View room, then this may be a better space".
Had we changed your booking back then, your experience would have been a better one, as is more usual with air bnb guests and reviews that follow. My aim is to run offer a great experience, that feels fair value as well as allows me to return some of my investment in building these spaces in 2015/6.
Across Asia toilet paper goes into a bin - i'm not sure that is something I can change or that you should expect on a remote island, it's just how it is, which is well communicated. Where guests stay more a few nights, rooms are serviced, you stayed 3 nights so i wouldn't expect the bin to need emptying, if it did you just need to ask the manager, similarly if you're unable to lock a door (we have spare padlocks if that didn't work), or if a shower isn't working - the manager was available through your stay. When i left, it was a new shower with wonderful pressure, but perhaps it's broken - again we do have spare heads if we'd know. We will check it of course this and the mosquito net.
Storms can and do wash rubbish onto the beach, i know it was stormy around your stay - after storms and daily we work hard to clear up the problem that is a global one named 'plastic' - a material that should no longer be used for single use items. Regrettably, countries with the least resource to clear it up - can become dump grounds non-biodegradable remains from CocaCola's and alike's profitable businesses. But don't get me started on that... I will just say we don't sell plastic bottles for this reason. The beach out front is cleaned daily and i'm sure you appreciated, and visitors as well as local's do regularly do all they can to help remove what can wash up, along the wider stretches of beach. But yes it is far from ideal. Scarily only 10% of our ocean's plastic pollution is visible..
In terms of M'Pai Bay and it being the island's village, with a local community - this is well written about, including in info links sent in your pre-arrival info. It's a wonderful community, which we are happy to support with Beach Cleans, teaching English as well as driving our project to build and medical facility - which we have now raised $20,000 towards and started building. I like to focus on what we can do to support such a community, with less privileged resources than New York or London. You know Cambodia's history i'm sure.
In terms of the shack, as it's my home usually, I'm sorry if my Cat was on the bed, although our details do say there is a dog and a cat, they are not allowed inside rooms, and of course he shouldn't have been on your bed!!
When the wind blows hard, sand can be blown up from the beach and get carried into the air, which may end up on a bed - again, as i didn't see it personally i'm not sure if that is what happened here. Please be assured that cleanliness is very important to us too; and something we will reinforce again now - rooms are routinely double checked, before check ins, and doors usually closed to keep animals out!
As you note, M'Pai Bay makes a great base to explore the wonderful island and i'm really pleased you did make the most of your stay and enjoyed the food.
I thank you again for your honest feedback and wish you guys safe onward travels.