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Coral Bay North Villa - Tangerine S

Entire home/apt
4 Guests
1 Bedroom
2 Beds

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This host offers flexible cancellation: Full refund 1 day prior to arrival, except service fee.

About This Listing

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With Airbnb, you can find unique accommodations in people's homes—from houses and apartments, to tree houses and igloos. The listing details below explain what you'll find in this space. If you have any questions, you can contact the host directly.

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Your ocean breeze sleep starts here

Your ocean breeze sleep starts here


The Space
Property type: Apartment
Accommodates: 4
Bedrooms: 1
Bathrooms: 1
Beds: 2
Check In: 3:00 PM
Check Out: 10:00 AM

Amenities

Prices
Extra people: $15 / night after 2 guests
Cleaning Fee: $65
Weekly Price: $945 /week
Monthly Price: $2500 /month
Cancellation: Strict

Description

House Rules

Availability
2 nights minimum stay
Your comfy bed awaits!

Your comfy bed awaits!

21 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
May 2015
Duran
Response from Duran:

Louie, I do believe this unfortunate situation started as a result of poor communication and was compounded by an inability to compromise. We responded immediately to your reservation but did not accept it right away as we wanted to give you every opportunity to communicate with us. We waited until we could no longer do so without compromising your check-in, so deployed personnel to get it ready in the short time frame we received the same-day request, and accepted your request so as no lot leave you stranded when you got in town. To learn that you had received our response 7 minutes after you made your reservation request, but did not respond, yet booked another place while still committed to ours via airbnb's system was unfortunate. We could have avoided deploying the resources for this rush booking and kept our calendar open to receive other guests. Had we not confirmed your reservation when we did, we would have never found out that you made alternate arrangements, and would have been penalized by airbnb by not accepting your booking. It was only a two night stay and our original position was to immediately give you the opportunity to get a refund on your second night. It was disheartening to see that despite making every effort to consider your best interest, our efforts would not be appreciated at any level and in fact, it would cost us in the long run to do so. If this transaction was about taking a client's money, we simply would have immediately accepted your booking, and our strict cancellation policy would have stood. But we did not do this, we gave you the opportunity up until an hour before check-in to avoid this. Then we gave you an opportunity to receive essentially a 50% refund. We couldn't reasonably be asked to do more, especially being under no obligation to do so and having expensed time, resources and having our calendar blocked as a result. I do believe this is a case of poor communication and inability to compromise, but don't think you are a bad guest and wish you every success in your future travels.

Duran
Tangerine Sunsets

May 2015

From Seoul, South Korea · April 2015
Duran
Response from Duran:

Thanks Jason, glad you had a great time, and it was great to have you as a guest.

Duran
Tangerine Sunsets Team

April 2015

From Chicago, IL · March 2015
Duran
Response from Duran:

Danielle, you're the best!

Thanks so much for your kind words and for being a great guest. Happy travels.

Duran
Tangerine Sunsets Team

March 2015

From Washington, DC · February 2015
Duran
Response from Duran:

Thanks so much Tanya, you guys were great and we'd be happy to have you stay with us in future.

Duran
Tangerine Sunsets Team

February 2015

From Shanghai, China · February 2015
Duran
Response from Duran:

Thank you Begli, you are always welcome to stay with us again and it was our pleasure hosting you!

Duran
Tangerine Sunsets Team

February 2015

From Zurich, Switzerland · January 2015
Duran
Response from Duran:

Thanks again Linda, you're the best!

Duran
Tangerine Sunsets Team

January 2015

From Minneapolis, MN · December 2014
Duran
Response from Duran:

Thanks for choosing to stay with us Leena and we're thrilled you enjoyed your stay. We look forward to your future visits. Great guest.

December 2014

This host has 84 reviews for other properties.

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About the Host, Duran

Duran
West Palm Beach, Florida, United States
Member since July 2011
Response rate: 100% (past 30 days)
Response time: within an hour

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