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YOUR Vatican garden flat Rome AC

Entire home/apt
4 Guests
1 Bedroom
2 Beds

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$116
Per Night
Per Month

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About this listing

A studio apartment with AC, Wifi and a garden terrace, located by St Peters basilica. Neighbourhood is very quiet and safe at night.

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The Space
Property type: Apartment
Accommodates: 4
Bedrooms: 1
Bathrooms: 1
Beds: 2
Check In: 2:00 AM
Check Out: 11:00 AM

Amenities

Prices
Extra people: $12 / night after 2 guests
Security Deposit: $116
Cancellation: Strict

Description

House Rules

Safety Features
None
Smoke Detector
Carbon Monoxide Detector
First Aid Kit
Safety Card
Fire Extinguisher

Availability
2 nights minimum stay
Verified Photo

6 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
August 2015

May 2015
Alessandro
Response from Alessandro:

Dear patrick,

I'm very sorry to hear that you did not enjoy your stay at Via delle Fornaci. We take our clients reviews seriously and strive to maintain the highest quality of customer satisfaction possible. If you had an issue during you stay, I wish you had called us immediately so that we could resolve any and all issue you had as quickly as possible to make your stay as enjoyable as possible. That being said, I, as well as my employees who checked you in, have a few issues with both the content and accuracy of your review that you left of Via delle Fornaci.

Lets start with the scheduled check in time: My employees arrived early at 1:50 for the scheduled 2pm check in. They were on time and ready for your arrival at the scheduled time. The 45 minute delay was entirely YOUR OWN FAULT as you arrived and remained at the wrong address at least a city block from the appropriate and designated check in/meeting point. The meeting point, like you pointed out and as indicated in the booking confirmation and on the house rules, is indeed a store front (V.D. Fornaci 141) as the apartment is located off the street up a set of stairs. Furthermore if you were upset with the presence of the so noted "fifty seven stairs" up to the apartment, maybe you should have not booked an apartment where in the description explicitly states the presence of two large sets of stairs to access the property; your lack of attention to detail when planning your own vacation is not within our control--we can not change the structure of the building access--only adequately advertise as we thoroughly and explicitly did.

Regarding the check in, if you found anything out of order, broken, not up to your cleanliness, or felt that your check in was not thorough enough, these may certainly be credible feedback and if so are duly noted. In property management (we manage over 90 properties) sometimes little things break from normal wear and tear or are damaged from previous clients. Please note that little things like these are easily and quickly resolved with a simple email or phone call (regardless of your lack of bringing a phone on holiday with you). We are always more than willing to send one of our agents back over to assess and fix any situation, or to have the cleaners swing past and give the apartment another clean if you so wish.

However please realize that as a professional property management service, our employees perform over 10 check ins per day scattered across Rome and are booked back to back every day in high season. Your tardiness and clear inability to show up at an explicitly stated and easily accessible location on a moderately busy street with clearly labeled street markings in broad day light directly effects the speed at which our agents need to perform their job. Because of your mistake, you not only wasted my employees time but you also inconvenienced the clients waiting at their next check in as they were already 15 minutes late for their next appointment.

If you take a look at our profile, you will clearly note the overwhelmingly positive nature of the vast majority of our clients reviews not only on AirBnB but the many other sites we list on. We bring in on average over 5000 visitors to Rome per year through our listings and the near universal satisfaction rate of our clients speaks volumes more about our quality of service than your single inaccurate and potentially slanderous review does.

That being said, if you are ever in Rome again, we are more than happy to accomodate you with another apartment should you so wish. All we ask in return is that your review, like all other--negative or positive--reviews on our profile are accurate and not characterized by hyperbole and mischaracterizations of explicitly and accurately advertised properties on AirBnb. Its a shame you didnt handle this situation like an adult.

Alex

May 2015

August 2014
Alessandro
Response from Alessandro:

Dear Jany,

because of the rain we have had, the outside furniture might have got dirty. I also cant help if fruit falls off the tree during your stay. The line to hang out your washing is outside but you never asked. Also the stairs are mentioned in the description. Thanks, Alex

August 2014

August 2014
Alessandro
Response from Alessandro:

Thanks Esther, you guys were lovely :) Welcome back anytime !

August 2014

June 2013
Alessandro
Response from Alessandro:

Nice spin on things Emma, unfortunately for you other people can read the other happy reviews guests have left us. This kind of response is expected after i exposed you as the worst tenant we have ever had. As for the apartment being different from the photos, you saw it at 10:30pm when it was dark, as for unsafe....this is just ignorance as its a property located 100m from St Peters Basilica (probably one of the most policed areas I know of) and the musty smell was from the recent change of weather from 15 degrees to 30 degrees C over the space of a few days. The new property obviously was a "million times better" because its a more expensive property per night.

June 2013

May 2013

This host has 470 reviews for other properties.

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About the Host, Alessandro

Alessandro
Rome, Italy
Member since November 2012
Response rate: 95% (past 30 days)
Response time: within a few hours

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