Great check-in experience100% of recent guests gave this home’s check-in process a 5-star rating.
Great location100% of recent guests gave this home’s location a 5-star rating.
The UrbanOasis Studio offers the best of all worlds: it is on the doorstep of the shops, bars, cafes, restaurants and institutions of the city, yet also has the home comfort of having your own fully equipped kitchen.
Check out by 10AM
We arrived at the unit on Xmas day. At bed time we noticed the bedding was soiled. The mattress coverings had blood stains on them. The lower and upper sheets had blood stains on them. The quilt cover had blood stains. We contacted the owner and would not get off the phone u…
Response from Linda:
Nisa and Keith were high maintenance guests and unreasonable in their expectations. They were told in advance of the booking that I would be away over the Xmas and New Year period and would not be in Sydney at the time they arrived and that as such, I would only charge them standard rates, not holiday rates. Nevertheless, they rang me at 11pm on Christmas Day to complain about the bedding claiming it had not been washed. I assured them I had washed the sheets and made the bed myself. I ended up leaving my children asleep alone and personally delivering a second set of linen that night. On New Years Eve, they said the toilet stopped flushing. I despatched a plumber immediately. As the owner, I absorbed the cost without question although the plumber advised that I could negotiate for the cost to be shared as it was possible they caused the fault. Contrary to Airbnb¹s requirements that reviews be truthful and factual, this review is both absurdly exaggerated and blatantly incorrect. Let¹s deal with the latter first: there is a garbage room on the ground floor of the building, and the apartment is on the first floor, but it is not situated directly above the garbage room. There is a garbage chute at the end of the corridor, not adjacent to the studio. Also, I am not a licenced plumber, so would never attempt to fix a toilet myself. Whether this has been done by a previous owner or guests or even Nisa and Keith, I do not know. Now let¹s address the gross exaggeration: on closer inspection of the offending sheets in bright daylight the next day (as I couldn¹t spot the alleged bloodbath in the evening light), I found a couple of small drop-sized stains that could have been anything: spilt coffee, hot chocolate, blood from a nick while shaving. They were on the flat sheet, but at the end that is usually tucked in at the end of the bed. Therefore, they only found it by stripping the bed completely and inspecting each layer of bedding right down to the mattress protector. I¹m sorry that they found it so offensive that I am not the Hilton, but equally, I felt their demands at 11pm on Christmas Eve completely unreasonable. I think Nisa and Keith would be better off in a hotel with 24 hour reception and concierge, maybe even a butler, as they expect to stay in someone's home and receive 5-star service, rather than in the spirit of Airbnb - be independent travellers and take some responsibility for taking care of the property.
I am a Sydney girl born and bred, so can advise on places to go and things to do according to your interests. UrbanOasis Studio is the city pad I had to give up when my children came along. I plan to live there again once they have flown the nest! Arcadia Cottage is my esc…
Response rate: 100%
Response time: within an hour
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