Emiliano And Maria

Trevi Enchanting Terrace Apartment

Entire home/apt
4 Guests
1 Bedroom
2 Beds
$185
Per Night
Per Month
Subtotal Total
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About This Listing

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With Airbnb, you can find unique accommodations in people's homes—from houses and apartments, to tree houses and igloos. The listing details below explain what you'll find in this space. If you have any questions, you can contact the host directly.

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Trevi Enchanting Terrace Apartment

The Space
Property type: Apartment
Accommodates: 4
Bedrooms: 1
Bathrooms: 1
Beds: 2
Check In: 3:00 PM
Check Out: 11:00 AM

Amenities

Prices
Extra people: $28 / night after 2 guests
Cleaning Fee: $56
Security Deposit: $168
Weekly Price: $1288 /week
Cancellation: Strict

Description

Availability
4 nights minimum stay
Trevi Enchanting Terrace Apartment

19 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
October 2014

October 2014

October 2014

September 2014

August 2014

July 2014
Emiliano And Maria
Response from Emiliano And Maria:

Firstly we need to apologize to Denise for what happened the night of her check-in. We are so deeply sorry for that. We promise that such a thing has never happened before and we have already made sure it won’t happen ever again.

We also would like to reply to some of the other Denise’s comments though. The flat is a two guests apartment with an additional sofa bed that of course can be used like an additional bed on request. Such a request has never been made and this is the reason why the only bed that Denise found ready upon her arrival was the one in the bedroom (the only one that was supposed to be made according to the standard setting of the apartment).

We also provided Denise with two cell phones numbers of ours to make sure she could contact us for anything she might need. We wrote those numbers in one of our messages during the conversation we had on Airbnb.

About the shades… we never had any complaint about them before. The windows can totally be opened and they worked perfectly at the time. Those in the living room are particular though, and there is a chance that Denise couldn’t find the way to open them. All of them are provided with curtains.

About the late check-out. When Denise reserved the apartment we told her that currently we didn’t have other guests checking in on the day of her departure at the time, but that we might have received a request later. One day before Denise was supposed to leave we received a request of reservation and we accepted it. After doing that we promptly notified it to Denise. We knew that Denise had a late flight back home, and yet we needed some time to clean the apartment. We made any possible efforts and we told her that at any rate she could leave the luggage in the apartment until 13:30 (1:30 pm), but that we had to ask her to leave the apartment at 11 (the standard check-in time). Like we said, Denise was informed that such a thing might have occurred.

We thank Denise for having chosen us. Her friend and her has been great guests and we really appreciated their kindness and patience.
All the best,
Emiliano and Maria

July 2014

July 2014

This host has 647 reviews for other properties.

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About the Host, Emiliano And Maria

Emiliano And Maria
Rome, Lazio, Italy
Member since September 2011
Response rate: 95% (past 30 days)
Response time: within a few hours
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