Riad Diva double room

Bed & Breakfast - Private room · Derb Toudgha, Marrakesh, Marrakesh-Tensift-El Haouz, Morocco

This nice little living house is friendly. Its two comfortable double rooms on the 1st floor and a triple room on the terrace are equipped with air conditioning, comfortable bedding, bathroom. Fitted out terrace.

The Space

Riad Diva is a small traditional house, ideal for travelers wishing to stay in the ochre city. It offers a comfortable accommodation and has 3 rooms (2 double on the first floor and one triple on the terrace level), carefully decorated and air-conditioned. Jenny, the owner living on the spot, will inform you about the numerous visits of the city or the various possibilities of excursions from Marrakesh. A car rental service, transfer from / to the airport, massages will be also provided. In this house, rooms are non-smoking. Hairdryers and toiletries are available in your beautiful bathroom. Forget your day life the time of a wonderful massage. You will always be welcome in riad Diva.

Guest Access

Guests can access to the spacious lounge, the dining room, the patio and the terrace to enjoy a delicious traditional mint tea.

The Neighborhood

The house is located on a small and quiet street, just close to the palace of the former Pacha of Marrakech (Dar el Bacha). The access to the souks is really near and the famous Jemaa el Fna square at about 10 minutes by walk. The area offers a lot of restaurant, traditional moroccan shops, spa...

Getting around

Possible pick-up from/to the airport (luxury private car and per way) :
15 € for 2 persons
20 € for 3 persons
25 € for 4 persons
30 € for 5 persons

Room type: Private room
Bed type: Real Bed
Accommodates: 2
Bedrooms: 1
Bathrooms: 1
Beds: 1
Extra people: No Charge
Minimum Stay: 2 nights
Check Out: 12:00 PM (noon)
Country:
City:
Neighborhood:
Cancellation: Strict
  • Overall the experience of our sojourn in this Riad can be compared to boarding a Easy jet flight, which if on time, runs well without any problem turns out to be a cost effective viable option, but when something goes wrong can really rip you off.

    As described by other reviewers and based on our initial experience Diva lived up to its nice, well decorated image. The rooms, breakfast is nice. The service was fine for a day or two.

    The hosts Jenny and Jean Christophe are partners in crime when it comes to deceit and bad manners. Please beware of their apparent honey and sugar coated behavior

    We booked our stay from Dec 24-26 after which we would leave for a tour and then come back for a stay from 28-31. Only upon asking very casually on Dec 26 we discovered that our stay on Dec 28 was conveniently cancelled in this Riad and we would be transferred to Riad J'adore where the rooms according to us were not half as nice for the same price. We were given an unbelievable excuse that the Riad (Diva) is sold out and they got the news only now. So by Dec 31 Jenny the host of Diva has to empty and move out all the stuff. We agreed to do so as we got to now this last minute in Marrakech had no choice, and we also believed Jean Christoph's words that the Riad was equally good.
    When on Dec 28 evening we got to the Riad we requested Jean Christophe to shift us to the other Riad as J'adore according to us, was not equivalent for the price we paid. He refused to do so and made up stories that Jenny has to empty it etc .He insisted we stay at J'adore that night and he will speak to Jenny later on phone but we found out Jenny was sitting right there in J'adore, overhearing our conversation.
    We saw Jenny and said hi to her. She came abusing and howling at us immediately seeing us and asking us to leave with our money.
    We had no choice but to vacate that Riad that evening as it was impossible to stay with such impolite and uncivilized behavior. We left with our money but not the air bnb service charges which also ideally they should pay us back as we had not cancelled our booking.

    It clearly was a scenario of overbooking the place (intentionally or having made a mistake) and forcibly moving us to another location for the same price without giving us any choice. It is not possible that a Riad is sold so suddenly and in such short notice and if one has booked people , one can not vacate it. By the way the rooms were and still available with the same hosts listed on Riad Diva site.

    Had they been honest, and courteous, I am sure Riad Diva would have certainly been a pleasantly memorable experience.

    January 2014
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About
Résident depuis de nombreuses années à Marrakech, responsable de riad en plein coeur de la médina. Les attraits touristiques de la ville n'ont aucun secret pour moi et je me ferai un plaisir de donner tous les conseils nécessaires pour réussir son séjour dans la ville ocre.
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