The absence of lift is well pointed out in the house presentation, bed in not old, it's middle density, someone could like it was more soft some other more hard but we can't change it according to every guest wish. I don't make bed as a rule and this is not because I'm lazy but it's just to show to our guests that the linen, the mattress, the pillows and everything is perfectly clean.
Mosquitoes are present in all Italy and top floor is the place where there're less of them. We've taken the maximum precautions installing net on the windows and mosquitoes killer device in the house, maybe you've not read the house user instructions and you've not used them. We can't do more on this. We take maximum care to cleaning and when we gave you the apartment it was perfectly dust free. We've been in contact and you've never told me about this.
We apologize for occasionally lack of water, as we said you in the last weeks there should be someone that steal our water. We're investigating this item with the building manager to solve the problem quickly.