Great check-in experience95% of recent guests gave this home’s check-in process a 5-star rating.
Great location95% of recent guests gave this home’s location a 5-star rating.
Small but still functional and cozy estudio at a condominium with beach front at one the best beaches of BAHIA DE BANDERAS, close to PUERTO VALLARTA, and the INTERNATIONAL AIRPORT is just 20 minutes away driving.
Free parking on premises
1 queen bed, 1 sofa bed
No parties or events
Check-in time is 2PM - 8PM
Check out by 12PM (noon)
He’ll charge you $500MX after every hour you get late to check in.
Response from Sergio Rene:
MARCELA: I'm so sorry that you feel I wanted to take any advantage on you. 1.- When you offered (in Spanish) to book my unit my answer was (I quote): "Debo entender que ya leyeron la totalidad de los términos y condiciones para hospedarse, principalmente las reglas para check-in y check-out. " Translation to english would be: "I must understand that both of you have already read all terms and conditions to rent my unit, specially the policies for CHECK-IN and CHECK-OUT" 2.- The policies for check-in and check-out are very clear in my listing. In a summary the rules are: after we (guest and host) set the time for arrival, guest has 1 hour of tolerance for late arrival. After that each additional hour late (or fraction of it) would generate a charge of $500.00 pesos. And the limit time for check-in is 9 pm. After that no check-in at all". 3.- She confirmed the booking, so that rule was read, understood and most important, ACCEPTED. She set her arrival time between 3 and 4 pm. 4.- Well, 15 minutes after 3 pm (guest arrival time to the unit, as both parties agreed upon), she called to my cell (I was in the unit waiting for her) and informed me she had just arrived to GUADALAJARA AIRPORT due to some flight delay!!! She asked me if she still can make it to arrive to ARIA and have me waiting there. I informed her that the driving from that point to ARIA would be more than 4 hours, in the best case scenario, but should she arrive after 9 pm I would not be waiting because the rule was check-in must be before 9 pm. No exceptions. Besides, I called her attention about the $500.00 pesos late charge for each hour after 4 pm, as it reads in the rules of the house. She answered to me she never read about it!!! Short history: She realized it was cheaper for her to lose the first night and to arrive next day at 11 am. I even agreed with that, no charge for my second visit to ARIA for her check-in (each visit to ARIA means for me 2 hours driving plus very expensive gas!!!) and even more, I allowed them to check-in at 11 am, when the rules are check-in not before 2 pm. 5.- She still wanted me to show her where the above mentioned rule was because she was still affirming it was not there!!! (she was looking at my listing on a cell). So I had to drive back home to open my lap and take a picture of my listing and send it to her cell and I asked her (text): "are you satisfied now?". Got no answer. 6.- Next day she arrived 20 minutes before 12 pm. No big deal. 7.- As you can see. no victims here at all. I'm trying to run a very formal and honest business. If some guest feel vacation rentals are a relaxed and casual business for me, there is nothing I can do about it. 8.- If you need someone is waiting for you to do check-in no matter what time you arrive, with no extra cost, you better go to a hotel. You'll pay more but the front desk will be there for you 24 hours a day. 9.- It seems to me that I need to write every 10 lines at my listing, IN CAPITALS, the policies for CHECK-IN AND CHECK-OUT, so no one else can come to me again saying "I never saw those rules". I am so sorry MARCELA is not comfortable with that rule. It was written there VERY CLEAR when MARCELA offered to book my unit. What else can I say?
The condo is located on the Riviera Nayarit...alongside all the fancy resorts. There are several large pools with great cabanas surrounding them as well as some on the wonderful beach. There is a short walk along the beach or a taxi ride to Bucerias, a neighboring town where the…
Nací en 1959 en la CIUDAD DE MÉXICO, profesionista independiente (abogado), casado desde hace 35 años con la misma mujer (maestra de escuela básica), dos hijos varones, (el mayor es padre de 3 hijos, mis nietos). Soy hombre de familia, totalmente feliz con mi matrimonio, dicen …
Response rate: 90%
Response time: within a day
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