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The Lodge at Erik's Ranch

Kathryn

The Lodge at Erik's Ranch

12 guests
5 bedrooms
8 beds
8 baths
12 guests
5 bedrooms
8 beds
8 baths
HOME HIGHLIGHTS
PoolThis is one of few homes in this area that has this feature.
Kathryn is a SuperhostSuperhosts are experienced, highly rated hosts who are committed to providing great stays for guests.

Erik's Ranch (Trail Creek) rates include lodging, selected Erik’s Montana Adventures tours, and an afternoon treat. Erik’s Montana Adventures tours include a walking property tour of Erik's Ranch as well as a guided hike on Antelope Butte (other Erik’s Montana Adventures tours available for an additional cost including: trail rides, fly fishing, whitewater rafting, a camel meet and greet and more). 2-night stay min (3-night stay min during holidays).

Amenities

Kitchen
Wifi
Pool
Free parking on premises
Laptop friendly workspace
Hair dryer

Sleeping arrangements

Bedroom 1
2 single beds
Bedroom 2
1 queen bed
Bedroom 3
1 double bed
Bedroom 4
1 queen bed, 2 single beds
Bedroom 5
1 king bed

House Rules

No smoking
Not suitable for pets
Check-in time is 3PM - 6PM
Check out by 11AM

Availability

2 Reviews

Sam User Profile
Sam
January 2018
Traveling by road to stay at The Lodge at Erik’s Ranch for Christmas we received a communication from the ranch stating the weather in Montana was too dangerous for travel and that “the roads in our area are impassable.” It was suggested we delay our travel until at least the ne…
Kathryn User Profile
Response from Kathryn:
We did write to inform this guest of an impending storm that was heading in our direction on the morning of his arrival and told this guest that we would honor a refund for his first night - for safety concerns – if the guest was unable to make it on his check-in date. The guest called us, quite unhappy, to let us know that he was driving 60 m.p.h. on the freeway and there was no storm (he misunderstood our message and believed that we would not have the house ready for him.) At 2 p.m. he phoned to say he was at the local grocery store – and merely 15 minutes from Erik’s Ranch. We told this guest that the house was ready and the public service roads and our driveway were indeed passable and our staff was there and ready to greet them. We were even happy to accommodate an early check-in. This guest, however, mentioned he wanted to spend time with his son and stayed elsewhere for the night– a choice outside of our control. Our Christmas decorations were installed the next morning (delayed due to the storm in Bozeman). Our guests are critical to not only the development of our organization but so too in the development of the young adults with autism we serve. As such, we take great care in the wellbeing of our guests, where their comfort is of our utmost concern. However, this is also rural Montana, where there is no daily turn-down and we provide only light housekeeping for guests stays exceeding one week (as was the case for this guest) as explained in our compendium this guest received well in advance of his stay. In addition, I took time away from my family over Thanksgiving to show the house to his lovely spouse, Cynthia. We did discuss that this is a self-service accommodation. Guests are responsible for their own care and have use of a laundry room. These guests did request that we wash the kitchen floor, which we did, though normally not a task that is done, nor requested by guests. Our exemplary care and customer service has garnered us highly sought-after awards on (Website hidden by Airbnb) TripAdvisor and we are now entering our third quarter as an AirBnb Superhost. We are also a start-up not-for-profit serving young adults with autism and every dollar counts. We elected not to refund this guest for the night because he elected not to travel to the Lodge even though the storm had not yet come, thus making conditions favorable and passable, which we communicated to him.
January 2018
Michael User Profile
Michael
August 2016
The house was just what we were looking for. Great building in a picturesque location.

This host has 137 reviews for other properties.

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Hosted by Kathryn

Minneapolis, Minnesota, United StatesJoined in May 2014
Kathryn User Profile
139 Reviews
Verified
Kathryn is a SuperhostSuperhosts are experienced, highly rated hosts who are committed to providing great stays for guests.
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Response rate: 100%
Response time: within an hour
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