Austin, I sincerely apologize that one of the roommates was loud, it is a shared house as stated in my listing so that can be out of my control. I would have gladly reached out to that guest about the noise if I was aware. As for washing towels/sheets, it seems a little unusual, but I no longer charge a cleaning fee like most airbnb's will. I have guests that stay 3 months, some a couple weeks, and in your case 1 night. So instead of charging everyone a fixed cleaning fee through air bnb I decided to waive the cleaning fee and ask guests to clean up after themselves which has worked better overall. Charging a $30 cleaning fee is not fair to someone who stays 1 night vs 3 months so this is why I do it that way. From the feedback I've received, guests like saving the extra $30 anyway and I provided all the cleaning supplies to do so! My house is exactly 1 mile from the downtown campus, and there is a shuttle that is a 5 min ride to the other campus. As for transportation options, there is a bus stop on the corner of the house next door and it is route 2 which is mentioned in the guest itinerary. Lyft and med city taxi are available for $6-7 to get downtown as well, and I know with med city taxi you can reserve a pick up time the night before. Please do not hesitate to reach out to me next time and I will gladly do what I can to make your stay more comfortable and convenient! I hope your interview went well! Mayo Clinic is an amazing place to be a part of!