Simon, Francy & Ale

Lovely apt just 15 min to Vatican

Entire home/apt
7 Guests
2 Bedrooms
5 Beds
Per Night
Per Month
Subtotal Total
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This host offers flexible cancellation: Full refund 1 day prior to arrival, except service fee.

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Lovely apt just 15 min to Vatican
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The Space
Property type: Apartment
Bedrooms: 2
Bathrooms: 2
Beds: 5
Check In: 2:00 PM
Check Out: 11:00 AM

Amenities

Prices
Extra people: $11 / night after 2 guests
Cancellation: Strict

Description

House Rules

Availability
2 nights minimum stay
Lovely apt just 15 min to Vatican
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14 Reviews

Summary
Accuracy
Communication
Cleanliness
Location
Check In
Value
January 2015
Simon, Francy & Ale
Response from Simon, Francy & Ale:

Dear Avi,
thank you for your review and for staying with us.
We are very happy that you and your nice family appreciated the apartment!
We would like to specify that at the check-in we ask our guests to read and sign an informative letter (not a contract) in which we ask to let the apartment in good conditions (this does not mean that guests have to vacuum the apartment or they have to make beds!) and that if they don't want to take care of it, it will be requested a € 30,00 supplement for the extra cleaning.
We hope to host you again very soon.

Best regards,
Simon&Francy

January 2015

From Santiago, Chile · December 2014

From Stuttgart, Germany · November 2014

From Paris, France · October 2014

August 2014

From Groningen, Netherlands · July 2014
Simon, Francy & Ale
Response from Simon, Francy & Ale:

We would like to have a chance to give an answer to his comment.

1) the apartment is located just 15 minutes away from the city Center and it's true because if you see on the Rome pubblic transportation sites you can see that from Via del Fontanile Arenato to the center (Saint Peter for example that is the heart of Rome or Piazza navona that is 3 minutes by bus away from S. Peter) you need 12 minutes whitout traffic and 19minutes with the traffic. THERE ARE MANY REVIEWS TALKING ABOUT THE DISTANCE FROM THE APARTMENT TO THE PUBBLIC TRANSPORTATION AND TO THE CITY CENTER AND HOW EASY IS TO GET IT. We Always give istruction on how to reach the town, but if someone make a mistake and take the bus in the opposite way or if there is a day with maddening traffic, it is not our fault.

2) There are 3 AC units into the apartments and they are the best technology and brand new with the maximun power for that rooms. If you turn-on 3 units all togheter plus other electric devices (as hair dryer or whashing machine) it's normal that the power goes off, this is an apartment not an hotel!

3) We usually never had any problems with the hot water anyway we always leave 5 telephone numbers and email (2 of us and 3 numbers of Patrizia) to comunicate any problems during the stay. If you report the problem with the hot water one week after you left the apartment we can't do nothing anymore. Anyway the hot water worked well because at the check-out Patrizia showed how to use it and the person who was there said "YOU HAVE A MAGIC HANDS PATRIZIA" so if needed "magic hands Patizia" where available everyday 24h as she advised them at the check-in.

4) We don't ask any cleaning fee because we are right and honest people that means we includes them into the apartment rate (no extra charge). But we want right guests too, the apartment must be left in a decent condition! We ask a deposit only when we have a Group of young guys. If you don't respect the house rules like smooking into the apartment or if you leave the house extremely dirty we ask a refund for that.
It's unaccettable that Patrizia found 6 big bags of trash into the terrace and has cleaned the apartment for 5 hours (as well: pots, pans, dishes, glasses ) after the guests had left the apartment, when usually she takes around 2 hours! She is not a slave!!!

The guest sent us a message before leaving us a review on his stay as a threat to see if we where able to give them some money back otherwise he would publish a bad review.

WE DON'T ACCEPT COMPLAIN ONE WEEK AFTER CHECK-OUT AS AN EXTORTION!!!
WE MANAGE MANY APARTMENTS AND WE ARE ALWAYS AT COMPLETELY DISPOSAL 7 DAY PER WEEK 24H PER DAY TO GIVE THE BEST EXPERIENCE TO OUR GUESTS.

July 2014

From Hereford, AZ · July 2014

This host has 1146 reviews for other properties.

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About the Host, Simon, Francy & Ale

Simon, Francy & Ale
Rome, Lazio, Italy
Member since April 2011
Response rate: 100% (past 30 days)
Response time: within a few hours

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