Very large, spacious home 5 minutes from beach. Extra large master bedroom. King & Queen beds, Jacuzzi & bidet. Each room has bathroom & walk-in closet. Porch front & back. Private yard 1/2 acre lot, lots of parking. Internet & cable big screen TV.
1 king bed
1 queen bed
1 queen bed
1 queen bed
No parties or events
Check-in is anytime after 3PM
Check out by 11AM
Can not recommend this house (it has potential though). This house was clean but did not provide the amenities advertised. First off there is a second unit in the house that has a common door into this unit - so we could not tell if they had access or not - scary. The person t…
Response from Roosevelt:
The US Virgin Islands was hit by 2 Cat-5 hurricanes in 10 day on September 9 and September 19 and 20, 2017. Our communication in many areas are non existant due to the devastation of the island telecommunication infastructure and also electricity. There was a time after Hurricane Maria when the property and our homes did not have any electricity. Due to the urgency of not having a pre booked hotel room, and we are well aware of the devastation of many of the hotel rooms and houses, we worked hard to provide a clean and comfortable place over night for James. His booking was done the day before he checked in. However, he did not expressed any dissatisfaction to us during his 2-day stay. I provided him with my cell phone number and the owner's cell phone number along with my email address but we did not received any complains in person or through any of these mediums. I also sent email messages the day of checking to James email through AirBNB site providing him with the contact numbers and the house address to ensure all was well, but did not get any response from him. Air condition in each room provides comfort and a quiet enviroment during rest time for ourguests, the living room and common area gives our guest the cool gentle tropical breeze experience of this caribbean island. Helen's Vacation Mansion in our few year of operation, pride itself in the safety and well-being of our guests. In referance to the ajoining apartment, that door, and the other exterior doors can only be opened when locked with a key. Just like in hotels, management has and maintain control of that key, not guest. If a guest pays to use the main house and the apartment, then that door is unlocked by management and remains unlock throughtout the stay, the key remains with management. We are sorry these issues you wrote in your review was not shared with us during your stay, had this been done, we could have perhaps made your stay a better one. Remember our main goal was to provide you a safe and wonderful place to stay and we did that under the ravages of the hurricane damage area.
Response rate: 100%
Response time: within a few hours
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