We have never had a review like this, Ognjen never responded to our message to him about the room we had ready for him or we could of changed it. In our message we described the room in detail and asked if that would work for them. I knew immediately when they arrived that they were not the typical type of visitor to Stockton Lake Stockton Lake and the surrounding area is not for tourist type, it is one of Missouri's best fishing lakes but it is 25,000 acres with 300 miles of shore line. You will either need a boat or be willing to hike through timber to fish. This does not have any development around it . We have one of the best and easiest access place on the lake, we never seen the guest even drive down the road to the lake much less walk since it is only about 200 yds to the water's edge. We have never had complaints anywhere similar to what he is saying, all the carpets were professionally cleaned at the beginning of the season The wifi is slow but we never said it was high speed. The AC is a window type unit and doesn't cool the room when the doors are left open as he stated in another review he posted on (Hidden by Airbnb) where he complained of the bugs that came in through the sliding glass door that didn't have a screen. It seems that Ognjen were looking for a 5 star resort in Branson but choose us because of the price. When you read this review and compare it to the others you can make your own conclusions, we are a family owned motel on Stockton Lake were people come to have fun boating, fishing and just relaxing. There are no Mcdonalds, Quick Trips or even Chipotle anywhere near us.... matter of fact your cell phone probably won't have a signal unless you have Verizon and even then it may or may not be any good. As far as the cleanliness of the room, we do our best to keep the rooms clean and if there is a problem we take care of it to the best of our ability when the customer lets us know, from the time Ognjen arrived until the time they left never a word about anything he stated in the review as a matter of fact we hardly ever seen them leave the room and we live on the same property. Generally on Holiday weeks and weekends we won't even rent a room to someone unless they have been here before because generally people that come to lake on Holidays are either regulars or rookies and in Ognjen's case we didn't follow our own rules and so we have this review that is not necessarily the whole truth We are sorry their expectations weren't met but Ogyjen choose not to communicate with us while here instead he choose to write a horrible review with some things that are far from the truth.