What a pitty to read that Sarah was not satisfied about our services. In the Netherlands it is normal that, when you rent a holiday house, you also rent bed linen, towels etc. However our policy is that we made the beds, we brought a basic set towels and kitchen towels and told that they always could get clean ones at our nextdoor B&B for a small amount.
Sarah had clearly other expectations. It is a pitty that she didn't communicate this earlier. In my opinion it is normal that guests bring their own coffee, tea, sugar, salt and pepper. The same for things like toilet paper, garbage bags, dishwasher tablets. We take care for the first need, but afterwards people have to take care of these things themselves. In the B&B this is different.
I learned from this review that I will communicate from now on exactly what people can expect when they arrive.