Airbnb.org is a nonprofit organization that partners with other nonprofits to provide people with emergency housing in times of crisis.
Through our Open Homes and Frontline stays initiatives, we’ve worked with communities to help people in times of need since 2012. Airbnb.org builds upon these efforts in order to help even more people.
,Airbnb.org is an independent organization with an independent board of directors, but Airbnb covers its operating costs so that community donations go even further to support people in times of crisis.
Airbnb.org is an approved, tax-exempt public charity under Section 501(c)(3) of the U.S. Internal Revenue Code. Contributions to organizations with 501(c)(3) status may be tax deductible.
,You can support Airbnb.org by hosting or donating. Hosts may choose to host Airbnb.org stays for free or donate a percentage of each payout. These Hosts have an Airbnb.org supporter badge on their profiles to recognize their contributions and help spread the word to our community.
Anyone with an entire home or apartment to offer can host emergency stays for people in times of crisis through Airbnb.org. In some locations, shared rooms and private rooms are also eligible for the program. This is dependent on advice from local authorities related to the spread of COVID-19.
The listings available on the site are as diverse as the Hosts who list them. Find out more about home types to see how to describe your space.
Like all Hosts on Airbnb, Hosts offering emergency stays through Airbnb.org must meet our hospitality standards, which include accurately representing your listing and availability, as well as providing a safe, secure, and clean space for guests. All Hosts and guests are required to uphold Airbnb’s community standards.
In the aftermath of a disaster, there is often a critical need for emergency housing.
Airbnb.org currently supports:
If you’re eligible and need emergency housing, find out how to book an emergency stay through Airbnb.org.
,,In some instances following an emergency, Airbnb.org activates a platform which allows local Hosts to offer their space for free to those impacted.
When the platform is activated, people impacted by the disaster can submit a request for emergency housing through a dedicated website for the event.
Guests need to provide proof of permanent or local travel address and their information will be reviewed by Airbnb.org or its service providers before they can book.
After Airbnb.org verifies their eligibility, they may book a free stay offered by Hosts via Airbnb.org.
To be eligible for an Airbnb.org stay as a relief worker, guests must be referred to the program by an official partner of Airbnb.org.
There are many barriers for people who are trying to rebuild their lives in a new place. Before settling into permanent housing, refugees and asylum seekers need to finalize paperwork, search for jobs, and find a temporary place to stay.
To be eligible for an Airbnb.org stay as a refugee or asylum seeker, guests must be referred to the program by an official partner of Airbnb.org.
All guests eligible for refugee housing have the legal status of a recognized refugee entitled to international protection as determined by the United Nations High Commissioner for Refugees (UNHCR) and/or have begun the process of seeking asylum in the country where they currently reside.
,In order to book an emergency stay through Airbnb.org, you must meet eligibility requirements and be approved.
,,In some instances following a disaster, Airbnb.org activates a platform which allows local Hosts to offer their space for free to those impacted. When the platform is activated, people in crisis can request emergency housing through a dedicated website for the event.
If emergency housing is available through Airbnb.org, you’ll see an article in Airbnb’s Press Room with information about the event and a link where you can submit a request.
You’ll need to log into or create an Airbnb account, confirm your address, answer a few questions, and agree to Airbnb's Community Standards and the Airbnb Terms of Service.
We may get in touch to check on additional details. We aim to review all submissions within 24 hours. If we can’t verify your information or it doesn’t meet our eligibility criteria, we’ll send you an email to let you know.
Relief workers must be referred by an Airbnb.org nonprofit partner, as it’s not possible for individuals to apply for relief worker housing.
To be approved for refugee housing, you must be referred by a nonprofit partner. Learn more about the nonprofits that Airbnb.org partners with on Airbnb.org.
If you’re approved, you'll receive an email inviting you to browse available Airbnb.org stays. Here are a few tips to keep in mind:
We’re here for you. Airbnb Support Ambassadors are available 24/7, with a dedicated team that specialises in Airbnb.org issues. Contact us
In an emergency or if your personal safety is threatened during a stay, contact local police or emergency services right away.
If you need help from Airbnb with a safety concern, contact our Trust and Safety team.