Hospitality Moments of Truth @ Tokyo

こんにちは、Airbnb Japan Team です!

(English follows Japanese)


今回は、Airbnbホスピタリティ部門トップにて、ホスピタリティ業界の著名なエキスパートであるチップ・コンリー(Chip Conley)がワールドツアーの一環として来日し、講演を実施するものです。


本講演において、チップ氏より、ゲストをおもてなしする際の秘訣についてご紹介致します。ゲストが宿泊を決める瞬間は何なのか?ゲストが良い第一印象をもつ瞬間は何で、泊まって本当に良かったと思う瞬間とは何なのか?そんなホストなら誰でも気になる「MOT(moments of truth、決定的瞬間)」が今回のお話のテーマです。スピーチに留まらず、インタラクティブセッションを通じて、ホストの方々がより実践的な内容を学べる講演イベントとなっております。

特別講座「ホスピタリティのMOT(決定的瞬間)」@ Tokyo
日時:2013年12/18(水)18:00 - 21:00
場所:東京都渋谷区桜ヶ丘23-21 渋谷区文化総合センター大和田10階「文化ファッションインキュベーション」




Hi, this is Airbnb Japan!

We are happy to invite you to our seminar event - Hospitality Moments of Truth. This is your chance to learn from one of the top experts in the hospitality industry, Chip Conley (see bio below).

There are certain "moments of truth" when our guests are most likely to judge whether they want to book with us, whether they had a great first impression, and whether they're more than satisfied after they've stayed with us. In this class, we will explore the most important moments when you can influence your guest's experience including tips and secrets that can make you an even better Host.
The event is free of charge, so please feel free to join it whether or not you have started hosting. Please RSVP here with the blue button "SIGN ME UP!" if you are interested. You can invite your friends, but make sure that they will also sign up on this page.

Hospitality Moments of Truth @ Tokyo
Date: Wed, 18 Dec, 2013 / 18:00- 21:00
Venue: "Bunka Fashion Incubation", Shibuya Cultural Center Owada 10F (23-21, Sakuragaoka, Shibuya-ku, Tokyo)

About Chip: No one has created more boutique hotels in the world than Chip Conley. Starting at age 26 when he launched his San Francisco-based company, Joie de Vivre Hospitality, Chip created 52 hotels over the 25 years from as small as 10 rooms to as large as 250 rooms. While he's won numerous awards such as the "Most Innovative CEO in the San Francisco Bay Area" and the Irish America Business 100, Chip believes that hospitality is truly about creating "joy of life" for the guests. He's written 4 books about his business philosophies including the bestseller PEAK.

Looking forward to hosting you at the event!!

Airbnb Japan Team

By signing up for the Event, you agree that Airbnb may record or photograph the Event, (including You, your likeness and voice), and use it publicly or privately in any form of media, including for commercial purposes. By attending, You consent to the recording and photographing and grant Airbnb an unrestricted, perpetual, non-exclusive and sublicenseable license, to take, use, display, perform, distribute or exploit for any lawful and commercial purpose any recordings or photographs. If You do not agree, please do not click "Sign Me Up" and do not attend the meetup.

135 People Attending

Wed, December 18, 2013 (meetup over)
6:00 PM — 9:00 PM