We are looking for an experienced and motivational leader to support and mentor leaders of Customer Experience (CX) teams. The Operations Manager will work directly with the Head of Customer Experience for North America to set goals, policies and best practices for the their team, responsible for handling Host/Guest issues. They will ensure new directives are properly communicated and executed by working with their direct reports, CX Leads. The successful candidate is someone who thrives in a fast-paced environment and has a passion for Airbnb and our community.
Strategy & Planning
Skills, Competencies and Must-haves: