Trust and Safety Global Operations Manager - Proactive

Customer Experience | San Francisco

No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town.

Airbnb is looking for an Operations Manager for the Trust and Safety Team in San Francisco.  

High Level Job Duties

  • Ensures smooth day-to-day operation of Airbnb Proactive Trust and Safety Operations.
  • Drives Proactive strategy for Trust and Safety, working closely with the Head of Trust and Safety as well as the Risk Product Manager, to integrate into broader Airbnb plans.
  • Responsible for management of Global Proactive Trust and Safety Operations teams; ensure productivity, quality and language coverage targets are met.
  • Work closely with Risk Analytics to build out proactive standards of all risks associated with Airbnb.
  • Develop risk management techniques that span globally. 
  • Works closely with other Trust and Safety teams to ensure a solid feedback loop is in place.  
  • Maintain productive relationship with any external vendors and effectively source and leverage vendors to manage risk, workload and customer demand.

Requirements/Desired Experience & Skills

  • Minimum 5 years senior management experience in risk management operations . 
  • Experience leading customer operations teams of 30+ employees, and a solid understanding of quantitative and qualitative risk analytics.
  • Understanding of proactive risk management key performance indicators.
  • Horizontal and cross function leadership is a plus. 
  • Leadership
  • Strategic Thinking
  • Flexible/Adaptable
  • Seen as company leader - is able to work cross-functionally


  • Stock
  • $2000 yearly employee travel coupon
  • Competitive salaries
  • Paid time off
  • Medical, dental, & vision insurance
  • Life & disability coverage
  • 401K
  • Flexible Spending Accounts
  • Apple equipment
  • Daily breakfast, lunch, and dinner
  • Weekly happy hour

Apply Now

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