Trust and Safety Global Operations Manager - Proactive

Customer Experience | San Francisco

No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town.

Airbnb is looking for an Operations Manager for the Trust and Safety Team in San Francisco.  

High Level Job Duties

  • Ensures smooth day-to-day operation of Airbnb Proactive Trust and Safety Operations.
  • Drives Proactive strategy for Trust and Safety, working closely with the Head of Trust and Safety as well as the Risk Product Manager, to integrate into broader Airbnb plans.
  • Responsible for management of Global Proactive Trust and Safety Operations teams; ensure productivity, quality and language coverage targets are met.
  • Work closely with Risk Analytics to build out proactive standards of all risks associated with Airbnb.
  • Develop risk management techniques that span globally. 
  • Works closely with other Trust and Safety teams to ensure a solid feedback loop is in place.  
  • Maintain productive relationship with any external vendors and effectively source and leverage vendors to manage risk, workload and customer demand.

Requirements/Desired Experience & Skills

  • Minimum 5 years senior management experience in risk management operations . 
  • Experience leading customer operations teams of 30+ employees, and a solid understanding of quantitative and qualitative risk analytics.
  • Understanding of proactive risk management key performance indicators.
  • Horizontal and cross function leadership is a plus. 
Qualities
  • Leadership
  • Strategic Thinking
  • Flexible/Adaptable
  • Seen as company leader - is able to work cross-functionally

Benefits

  • Stock
  • $2000 yearly employee travel coupon
  • Competitive salaries
  • Paid time off
  • Medical, dental, & vision insurance
  • Life & disability coverage
  • 401K
  • Flexible Spending Accounts
  • Apple equipment
  • Daily breakfast, lunch, and dinner
  • Weekly happy hour

Apply Now
Culture_community-b059aac1eec22c576f03bd3ffeff5f10

Our Community Spans the Globe

We can't have all the fun. Which is why we hold events around the world for our community to meet face to face. When they smile, we smile.

That's a bingo!