Regional IT Support Specialist

Information Technology | Singapore

No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town.

Working as part of our global IT team you will be the “go to person” on the ground when it comes to anything to do with technology. We are growing within the region and require a smart, intuitive, hard working individual who can think ten steps ahead of the game and ensure that our IT works like a well oiled machine across the region. An issues with emails?  You have it under control?  An issues with our server? You are already there solving it. Need to order new hardware for new joiners?  You have the best supplier and best prices on the market.

This role will involve travel and will be based in Singapore.  Due to visa regulations, we require Singaporean Citizens for this role.

Responsibilities:

  • Support Airbnb employees in resolving problems with IT, AV and Communications systems.
  • Design and execute projects to improve systems and operations.
  • Document support and operations processes.
  • Purchasing hardware and software
  • Asset Managment

Requirements

  • Ability to help Airbnb employees solve hardware and software problems with Apple products, including iMac’s, laptops, iPhones, and Apple applications software.
  • Experience with hosted productivity and communications applications, including Google, Box, MS Office, Adobe, contact center tools, and the ability to train and support employees on their use.
  • Knowledge of Apple and Android mobile phone systems and the ability to advise and help employees with those tools.
  • Ability to support and assist employees using AV systems, both on-site and remote, including cinema displays, Apple TV, Crestron controls, projectors, audio and videoconferencing.
  • Knowledge of administration of Apple computer products using enterprise management tools.
  • Experience using and managing ticket-based enterprise work-flow management systems, particularly Web Help Desk.
  • A positive, service-oriented attitude.
  • Good verbal and written communications skills.

 

Bonus Skills

  • Apple Certified Support Professional (ACSP)
  • Apple Certified Maintenance Technician (ACMT)
  • JAMF/Casper Suite certification.

If you think outside the box, have creative ways in which to solve problems and like to make people’s lives easier then apply now!

 


Apply Now
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