- Getting Started
- Account & Profile
- Deciding to Host
- Your Listings
- Your Reservations
- Getting Paid
- Hosting Standards
- Business Travel
- Trust & Safety
- Contact Airbnb
Resolve a Problem
What is the Resolution Center?
If a host cancels my reservation, can I transfer my payment to a new reservation?
Can I get a refund if my reservation is canceled by the host?
What happens if my reservation is canceled by my host?
When can I involve Airbnb in my Resolution Center request?
What happens when I involve Airbnb in my Resolution Center request?
How do I report something's wrong when I check in?
What if a host informs me that the listing I already paid for is now unavailable but they have an alternative?
What if I can't get in touch with my host?
What is the Guest Refund Policy?