Cancellations and refunds
Cancellations and refunds
- Community policyRebooking and Refund PolicyPlease review our Rebooking and Refund Policy.
- Community policyExtenuating Circumstances PolicyFind details on how cancellations are handled when unforeseen events beyond your control arise after booking and make it impracticable or il…
- Community policyExtenuating Circumstances Policy and the coronavirus (COVID-19)Find details of the coverage for COVID-19 under our extenuating circumstances policy.
- Community policyRetired article 2911: Special Support Policy for cancellations within mainland ChinaPlease review our Special Support Policy for cancellations within mainland China.
- Community policyWeather events, natural conditions, and diseases that are excluded from our Extenuating Circumstances PolicyPlease review this information about situations that are excluded from the Extenuating Circumstances Policy.
- How-toFind the cancellation policy for your stayThe amount of any refund depends on the Host’s cancellation policy and the time and date you cancel.
- How-toFind the cancellation policy for your Experience reservationThe amount of any refund depends on the Host’s cancellation policy and the time and date you cancel.
- Community policyExperiences Guest Refund PolicyPease review our Experiences Guest Refund Policy.
- Community policyLuxe Rebooking and Refund PolicyPlease review our Luxe Rebooking and Refund Policy.