How reservations work
How reservations work
- How-toCheck a guest’s profile photoPhotos may be unavailable until confirmation or it might be that the guest has not uploaded one.
- How-toWhat are response rate and response time and how are they calculated?We measure how quickly and consistently you respond to inquiries and reservation requests.
- How-toWhy are hosts asked to respond within 24 hours?Quick responses to reservation requests, booking inquiries, and other messages build trust in our hosting community.
- How-toAs a host, how can I check the status of a reservation?You can check reservation status in various places: your reservations, inbox, or calendar.
- How-toUnderstanding your reservation statusFind details on the various statuses your reservation may go through.
- How-toHow can I check if a reservation for a guest is confirmed?You’ll get an email when you have a confirmed reservation. You can also go to your reservations, your calendar, or your message thread with …
- How-toView all your reservationsJust go to the Today tab to scan your upcoming reservations.
- How-toHow can I hold dates for a guest?Sometimes hosts want to make dates on their calendar available so that only a certain guest can book. To do this, your guest can request to …
- How-toWhat does awaiting payment mean?This means that a host has accepted a guest's reservation request, but the guest's payment hasn’t gone through yet.
- How-toCan I update my listing description or amenities after a guest books a reservation?Guests with pending or confirmed reservations won’t know if you make any changes to your listing, so you will need to message directly to le…