We’re sorry, some parts of the Airbnb website don’t work properly without JavaScript enabled.

Navigate forward to access suggested results

COVID-19 update

To find cancellation and refund options, select a reservation from the Trips page. Our extenuating circumstances policy only applies to certain reservations. We provide updates on the 1st and 15th of each month.

Payments, pricing, and refunds

Paying for a reservation

How payments work

Payment methods

Payment troubleshooting

Refunds

What is Airbnb's Guest Refund Policy for stays?

What is Airbnb's Guest Refund Policy for experiences?

Do I get a full refund if I cancel?

When will I get my refund?

How is my refund calculated if I cancel my reservation?

How do I request a refund from my host?

Pricing and fees

What is the Airbnb service fee?

How is the price determined for my reservation?

Is the Airbnb service fee refundable?

Why did the price of my reservation change after I selected dates?

Why are some prices crossed out?

What is the Airbnb policy for collecting fees in person?

Security deposits

How does Airbnb handle security deposits?

What happens if a host wants to collect on their security deposit?

Can a security deposit be collected outside of the Airbnb website?

Coupons, credits, and gift cards

Invoices and receipts

Where do I find my VAT invoice?

Can I add a guest or business address to my receipt?

How do I find my receipt from a past home booking?

How do I print my reservation details?

How do I request a fapiao from Airbnb China?

How do I expense my business trip using Concur TripLink?

What is my Taiwan eGUI?

Taxes

What is VAT and how does it apply to me?

How do taxes work for guests?

How do I provide my Value Added Tax ID number?

How do I get a refund if I’m exempt from the tourist tax in Italy?

How do I get a refund if I’m exempt from the tourist tax in France?

How do I get a refund if I’m exempt from the tourist tax in Germany?