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COVID-19 update
To find cancellation and refund options, select a reservation from the Trips page. Our extenuating circumstances policy only applies to certain reservations. We provide updates on the 1st and 15th of each month.
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Paying for a reservation
Payment troubleshooting
Why can't I complete my transaction?
Why is my credit card getting declined?
Why am I being asked to confirm my payment method?
Why was I charged twice for a reservation?
How do I verify my card using temporary authorizations?
Why was a hold placed on my payment method when I requested to book a reservation?